Basemints

Privacy Policy

Basemints LLC

Effective Date: October 19, 2026

Basemints LLC ("Basemints," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, communicate with us, or use our services.

By using our website or providing us with your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, mailing address, and project address.
  • Project Information: Details about your basement finishing, remodeling, or accessory dwelling unit (ADU) project, including project preferences, measurements, photographs, budget information, and requested services.
  • Appointment Information: Preferred consultation dates, times, and scheduling details.
  • Communication Information: Information you provide through website forms, phone calls, emails, text messages, and other communications with our team.
  • Website Usage Information: Technical information such as IP address, browser type, device information, pages visited, and website interactions, where collected through cookies, analytics tools, or similar technologies.

We collect this information when you submit a form on our website, request a quote, schedule a consultation, contact us directly, communicate with our representatives, or otherwise voluntarily provide information to us.

2. How We Use Your Information

Basemints may use the information we collect to:

  • Respond to inquiries and requests for estimates or quotes.
  • Contact you regarding your basement finishing, remodeling, or ADU project.
  • Schedule consultations, appointments, and project walkthroughs.
  • Prepare estimates, proposals, designs, and construction agreements.
  • Provide updates about scheduling, construction progress, and project completion.
  • Respond to customer service questions and provide ongoing support.
  • Send promotional communications, special offers, follow-up messages, and information about our services, consistent with your communication preferences and applicable consent requirements.
  • Improve our website, services, customer experience, and business operations.
  • Maintain business records and comply with applicable legal obligations.

We may communicate with you by phone, email, or text message, subject to applicable laws and your communication preferences.

3. How We Share Your Information

Basemints does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share information with trusted third parties only when reasonably necessary for legitimate business purposes, including:

  • Service Providers: Companies that provide customer relationship management (CRM), website hosting, appointment scheduling, email, text messaging, payment processing, or other business support services.
  • Project Partners: Subcontractors, suppliers, designers, engineers, and other professionals involved in preparing for or completing your construction project.
  • Financing Providers: Third-party financing companies when you choose to pursue financing and authorize the relevant information sharing.
  • Legal Requirements: Government authorities or other parties when required by law, regulation, legal process, or to protect our legal rights.

Third-party service providers are expected to use shared information only for authorized purposes and to protect it appropriately.

Basemints LLC does not sell, rent, or share customer information with third parties or affiliates for their independent promotional or marketing purposes.

Mobile phone numbers and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

All other information-sharing provisions in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be sold, rented, transferred, or shared with third parties or affiliates. Information may be processed by service providers acting on our behalf solely to operate and support our messaging program, subject to appropriate confidentiality and data protection requirements.

4. SMS Messaging Program Terms and Conditions

Program Name: Basemints SMS Program

Program Description: By opting in to the Basemints SMS Program, you agree to receive text messages from Basemints LLC at (801) 509-9252. Depending on which messaging programs you opt into, messages may include:

  • Customer service responses, quote requests, and general support.
  • Appointment scheduling, reminders, and project updates.
  • Promotional messages, discount codes, special offers, and marketing communications about our basement finishing and remodeling services.

We will only send you messages consistent with the categories of messaging you have expressly consented to receive.

Consent: Participation in our SMS marketing program is voluntary. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Opt-Out: You may cancel SMS communications at any time by replying STOP to the number from which you received our messages. We will send a confirmation message acknowledging your unsubscribe request. After that, you will no longer receive messages through the opted-out messaging program unless you provide new consent.

To rejoin, you may sign up again using the same opt-in process you originally used.

Help: If you experience issues with our messaging program, reply HELP for assistance or contact us at tanner@basemints.com or (801) 509-9252.

Message Frequency: Message frequency varies depending on your inquiries, project status, and communication needs.

Message and Data Rates: Message and data rates may apply to messages sent to you and messages you send to us. For questions about your messaging or data plan, contact your wireless provider.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Privacy: We respect your privacy. For more information about how Basemints collects, uses, and protects your information, review the remaining sections of this Privacy Policy or contact us at tanner@basemints.com.

5. Cookies and Website Technologies

Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve functionality, and evaluate the effectiveness of our marketing.

You can adjust your browser settings to limit or disable cookies. Some website features may not function as intended if certain cookies are disabled.

6. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with applicable legal obligations, resolve disputes, and fulfill the purposes described in this Privacy Policy.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and business recordkeeping requirements.

You may also:

  • Opt out of promotional emails using the unsubscribe instructions provided in those communications.
  • Opt out of text messages by replying STOP.
  • Contact us to update your contact information or communication preferences.

We will review and respond to privacy-related requests in accordance with applicable law.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including financing providers or other business partners.

These third parties maintain their own privacy policies and practices. Basemints is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website and services are intended for adults seeking residential construction and remodeling services. We do not knowingly collect personal information directly from children under the age of 13.

If we learn that we have collected such information without appropriate parental consent, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, legal requirements, or technology.

Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, our use of personal information, or our text messaging program, please contact:

Basemints LLC
Website: https://basemints.com
Email: tanner@basemints.com
Phone: 801-509-9252
Service Area: Utah County and Salt Lake County, Utah

Utah Contractor License: 14312381-5501